FREQUENTLY ASKED QUESTIONS (FAQs)

What materials are XY dolls made of?

All our TPE & silicone sex dolls are made of safe and non-toxic materials. We are committed to providing premium silicone dolls and TPE dolls. All our dolls are sculpted by experienced sculptors and are designed to provide our customers with realistic sexual pleasure. They are based on real mannequins with realistic vaginal, anal and oral openings.

1. Full silicone doll

Pros: Ultra-realistic appearance, fine body details, no fading of makeup, longer lifespan, easy to clean

Cons: high price, harder touch feeling than TPE

2. Silicone head + TPE body

Compared to silicone sex dolls, TPE dolls are softer and more affordable for most customers. However, the appearance of TPE dolls is not as real as silicone dolls, and the makeup is easy to fade. TPE sex dolls are also hard to clean and maintain. In order to provide the best experience for our customers, we support the “silicone head +TPE body” option. This option combines silicone vision with TPE sensory experience and is the most cost-effective.

All our dolls are made in China and will be directly from our doll factory.

UPS and FedEx. We offer free and discreet worldwide air shipping, usually via FedEx, or UPS. However, due to import laws, we DO NOT SHIP to the following countries: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil. Click here to learn more about shipping!

Generally, you may receive your package within 12-20 business days of placing your order. This is an approximate time, and there may be exceptions. Delays may be much longer than usual, especially during special Chinese festivals such as Spring Festival and National Day.

Absolutely not! All the packages are discreet with a plain packaging carton. There are no labels, marks, or logos to show it is a doll.

All our dolls go through a strict quality control process before they leave our factory. However, customer service is very important to us. If there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll according to the degree of defect. (Hint: This is all based on the doll not being used by you.)

Due to nature of products. No returns are accepted under any circumstances. All sales are final. Due to the nature of sex toys, returns are not allowed for any reason.

*You may cancel your order before you start making the doll and there is a 10% cancellation fee.

 

Answer to the Common Questions:

Will I receive the same product that I see in the picture?

YES! Of course.

Silicone sex doll or TPE sex doll, which is better?

1. Full silicone doll

Pros: Ultra-realistic appearance, fine body details, no fading of makeup, longer lifespan, easy to clean

Cons: high price, harder touch feeling than TPE

2. Silicone head + TPE body

Compared to silicone sex dolls, TPE dolls are softer and more affordable for most customers. However, the appearance of TPE dolls is not as real as silicone dolls, and the makeup is easy to fade. TPE sex dolls are also hard to clean and maintain. In order to provide the best experience for our customers, we support the “silicone head +TPE body” option. This option combines silicone vision with TPE sensory experience and is the most cost-effective.

How can I return an item?

We have no return policy.

Will you restock items indicated as “out of stock?”

Yes. Subject to sourcing.

Where can I ship my order?

Discreet Shipping to any address.